Remote Taxpayer Resolution Specialist

State of Arizona; Phoenix (AZ); Remote; USD 63,000 - 77,000; Full time

Job summary

The State of Arizona’s Department of Revenue seeks an Assistant Ombudsman to support taxpayers and resolve complaints related to tax audits, corrections, and appeals. This role handles confidential information and recommends actions to improve service quality.

Remote work within Arizona may be available; candidate must meet performance standards and maintain compliance with state policies. Salary and benefits reflect state government standards and require a background check.

Qualifications

• Strong communication skills and customer service experience.
• Ability to review and resolve complaints with diplomacy.
• Familiarity with tax procedures and agency policies.

Responsibilities

• Assist taxpayers in understanding tax information and filing processes.
• Respond to inquiries about audits, corrections, and appeals.
• Prepare written opinions or decisions as needed.
• Provide reports to agency leadership on issues and complaints.

Skills

Verbal and written communication

Time management

Interpersonal skills

PC literacy (Windows, MS Office, G-SU)

Tax software proficiency

Education

Bachelor’s or Master’s Degree in Business Administration or Communications

Tools

MS Office Suite

Google Workspace

Tax reporting systems

Job description

The State of Arizona’s Department of Revenue seeks an Assistant Ombudsman to support taxpayers and resolve complaints related to tax audits, corrections, and appeals. This role handles confidential information and recommends actions to improve service quality.

Remote work within Arizona may be available; candidate must meet performance standards and maintain compliance with state policies. Salary and benefits reflect state government standards and require a background check.