Remote Tax Software Support Specialist

Filed; United States; A distancia; USD 66.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Platinum-level medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid maternity and paternity leave

Minimum 30 days paid holiday

Home-office budget + hardware

Quarterly offsites

Descripción de la vacante

Filed is a fully remote role open to candidates anywhere in the United States outside New York, with a preference for the Pacific or Mountain time zones. If you’re based in New York, apply to the New York posting instead.

We’re a transparent team that talks about the hard parts of the job first, then explains why joining us could be the best move you’ll make. You’ll support tax firms during peak season, write tickets for engineers, and learn how the product gets built as it scales.

Formación

• You've worked as a tax preparer and know what a correct return looks like.
• Experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk, and you're used to replying fast without cutting corners
• Some QA or technical background: testing software, reproducing bugs, or writing up issues for a technical team
• Comfortable in at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem
• Bonus if you've written bug reports or worked in Linear, Jira or a similar tool

Responsabilidades

• Answering customer questions quickly and clearly, in the support inbox and on calls
• Troubleshooting issues inside Filed and the tax software firms already use
• Reproducing problems so engineering can see exactly what the customer saw
• Writing clear, complete Linear tickets that engineers can act on straight away
• Finding workarounds that keep firms moving while the fix is being built
• Spotting patterns in what customers report and flagging them before they spread

Descripción del empleo

Filed is a fully remote role open to candidates anywhere in the United States outside New York, with a preference for the Pacific or Mountain time zones. If you’re based in New York, apply to the New York posting instead.

We’re a transparent team that talks about the hard parts of the job first, then explains why joining us could be the best move you’ll make. You’ll support tax firms during peak season, write tickets for engineers, and learn how the product gets built as it scales.