Remote Tax Software Support Specialist

Thomson Reuters; United States; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Thomson Reuters is seeking a Product Support Associate Contractor to provide timely technical assistance for UltraTax CS, Accounting CS, and SafeSend to US customers. You will handle inquiries via phone or chat, troubleshoot issues, and ensure clear communication.

This role emphasizes customer advocacy, collaboration with internal teams, documentation, and ongoing learning, with flexible shifts and overtime as needed.

Qualifications

• Demonstrated experience in a technical support or customer care role.
• Proven troubleshooting methodologies for software and hardware.
• Ability to handle sensitive customer information with integrity.

Responsibilities

• Respond to customer inquiries via phone or chat with professional, timely support.
• Troubleshoot and resolve software issues, escalating when needed.
• Document interactions accurately and follow up to ensure satisfaction.
• Collaborate with internal teams to communicate feedback and improve products.

Skills

Technical support

Customer service

Troubleshooting

Communication

Remote support tools

Education

High school diploma

Associate degree preferred

Bachelor's degree a plus

Tools

Help desk software

Remote support tools

Job description

Thomson Reuters is seeking a Product Support Associate Contractor to provide timely technical assistance for UltraTax CS, Accounting CS, and SafeSend to US customers. You will handle inquiries via phone or chat, troubleshoot issues, and ensure clear communication.

This role emphasizes customer advocacy, collaboration with internal teams, documentation, and ongoing learning, with flexible shifts and overtime as needed.