Remote Tax Software Support Specialist

TaxAct; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Drake Software LLC is seeking a remote Customer Service Representative to support tax professionals via phone. You will diagnose and resolve inquiries, guide users through troubleshooting steps, and document interactions to improve service quality.

This role emphasizes empathy, clear communication, and reliable attendance across shifts. Minimum of 3 years’ Drake Software experience and strong customer service skills are required.

Qualifications

• Minimum of 3 years prior experience using Drake Software.
• Strong customer service and communication skills.
• Ability to build rapport and demonstrate empathy with customers.

Responsibilities

• Diagnose, troubleshoot, and resolve inquiries from tax professionals by phone.
• Interview end users to collect information and guide through steps to resolve issues.
• Document interactions and resolutions for continuous improvement and follow-up.

Skills

Empathy

Active listening

Verbal communication

Written communication

Problem-solving

Time management

Tools

Drake Software

Job description

Drake Software LLC is seeking a remote Customer Service Representative to support tax professionals via phone. You will diagnose and resolve inquiries, guide users through troubleshooting steps, and document interactions to improve service quality.

This role emphasizes empathy, clear communication, and reliable attendance across shifts. Minimum of 3 years’ Drake Software experience and strong customer service skills are required.