Remote Tax Software Support Specialist

TASL TaxAct Admin Services, LLC; United States; Remote; USD 30,000 - 45,000; Part time

Job summary

TASL TaxAct Admin Services, LLC is seeking a remote seasonal Product Support Agent to enhance customer experience during tax season. Your role involves providing professional support for tax preparation software, troubleshooting inquiries, and facilitating seamless communication with clients.

You should possess strong customer service skills, technical expertise, and the ability to multitask effectively. Experience in software support and excellent communication skills are also essential. Join us and play a key part in helping customers maximize their tax advantages.

Qualifications

• At least 1 year of experience in a customer service role.
• Experience providing software support in a call center environment is a plus.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.
• Typing skills – 25+ WPM required.

Responsibilities

• Provide professional and friendly support to customers on their tax returns.
• Troubleshoot and resolve product support customer inquiries.
• Provide timely phone and chat support.
• Manage and respond to multiple customer chat interactions concurrently.
• Communicate trending issues to management.

Skills

Customer service experience

Technical support skills

Excellent communication

Problem-solving skills

Time management

Job description

TASL TaxAct Admin Services, LLC is seeking a remote seasonal Product Support Agent to enhance customer experience during tax season. Your role involves providing professional support for tax preparation software, troubleshooting inquiries, and facilitating seamless communication with clients.

You should possess strong customer service skills, technical expertise, and the ability to multitask effectively. Experience in software support and excellent communication skills are also essential. Join us and play a key part in helping customers maximize their tax advantages.