Customer-Focused Product Support Analyst

Thomson Reuters; New York (NY); On-site; USD 39,000 - 58,000; Part time

Job summary

Thomson Reuters in New York seeks a Product Support Associate Contractor to provide timely technical assistance for Accounting CS software, handling inquiries by phone and chat.

You will troubleshoot issues, guide clients through solutions, document interactions, and collaborate with product teams to drive improvements while adhering to data security policies. Availability for varied shifts and overtime is required.

Qualifications

• Experience providing technical support via phone or chat.
• Ability to troubleshoot software issues and escalate when needed.
• Strong written and verbal communication for customer guidance.

Responsibilities

• Respond promptly to customer inquiries via phone and chat, delivering technical support.
• Troubleshoot and resolve technical issues related to Accounting CS software, escalating complex cases.
• Document customer interactions and actions taken with accuracy.
• Follow up to ensure resolution and customer satisfaction.
• Collaborate with product development and internal teams to convey feedback and drive improvements.
• Ensure adherence to data security and privacy guidelines.

Skills

Customer support

Troubleshooting

Phone & chat

Documentation

Data security

Job description

Thomson Reuters in New York seeks a Product Support Associate Contractor to provide timely technical assistance for Accounting CS software, handling inquiries by phone and chat.

You will troubleshoot issues, guide clients through solutions, document interactions, and collaborate with product teams to drive improvements while adhering to data security policies. Availability for varied shifts and overtime is required.