Remote Senior Technical Account Manager - Relativity Expert

Relativity; United States; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using Relativity’s suite of products and to manage technical relationships and success plans. You will work cross-functionally to guide incident resolution and drive customer outcomes.

The role requires Relativity experience, strong SQL/Windows skills, and the ability to travel up to 10%. Remote/hybrid work options are available with competitive compensation.

Qualifications

• Proven experience with SQL and Windows platforms.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in SaaS/IaaS/Hybrid environments.
• ITIL Certification is a plus.
• Relativity Expert certification/knowledge.

Responsibilities

• Develop a strong understanding of projects affecting your service area and ensure service impact is minimized.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive and successful experience using Relativity.
• Be accountable for the quality of service provided and plan for future demand.
• Collaborate with cross-functional teams to enhance the product and customer experience across multiple verticals.
• Drive internal service review meetings covering performance, service improvements, quality, and process.
• Partner with senior team members in Product and Engineering to troubleshoot incidents.
• Provide best practices on the use of Relativity to customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate commitment to core company values.
• Contribute to Knowledge-Centered Support (KCS) processes.
• Exhibit SME knowledge in Relativity.
• Relativity Certified Administrator required.
• Travel up to 10% for customer engagements.

Skills

SQL

Windows OS

Communication

Project management

SaaS/IaaS/Hybrid environments

Relativity Expert

Tools

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using Relativity’s suite of products and to manage technical relationships and success plans. You will work cross-functionally to guide incident resolution and drive customer outcomes.

The role requires Relativity experience, strong SQL/Windows skills, and the ability to travel up to 10%. Remote/hybrid work options are available with competitive compensation.