Remote TAM: Drive Customer Success & Technical Solutions

Relativity; Virginia (IL); Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and drive successful outcomes.

This remote/hybrid role requires ITIL knowledge, Relativity Certified Administrator, and travel up to 10%. Work across SaaS/IaaS environments to improve customer success and outcomes.

Qualifications

• Proven experience with SQL and Windows platform.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Experience in SaaS, IaaS, and/or Hybrid environments.
• Knowledge of e-discovery industry and Relativity products.

Responsibilities

• Develop a strong understanding of projects impacting your service area and ensure service impact is minimized.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive experience with Relativity.
• Ensure quality of service and factor future demand into capacity planning.
• Collaborate with cross-functional teams to improve the product and customer experience across verticals.
• Drive internal service review meetings on performance and improvements.
• Partner with Product and Engineering to troubleshoot incidents.
• Provide best practices for using Relativity to customers.
• Be flexible with time frames and travel up to 10%.

Skills

SQL

Windows

Communication

Data Analysis

Project Management

SaaS

ITIL

Relativity Expert

Tools

Relativity Certified Administrator

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers using the Relativity platform. You will develop account plans, manage technical relationships, and guide cross-functional teams to resolve incidents and drive successful outcomes.

This remote/hybrid role requires ITIL knowledge, Relativity Certified Administrator, and travel up to 10%. Work across SaaS/IaaS environments to improve customer success and outcomes.