Remote Splunk TAM Specialist, Customer Success Lead

Cisco Systems, Inc; Allen (TX); Remote; USD 140,000 - 191,000; Full time

Job summary

Cisco Systems, Inc is seeking a Customer Success Area TAM Specialist to drive time-to-value for customers, using Splunk Core and related technologies. You will guide account teams and customers on best practices, delivering case-based technical consulting and strategic support to ensure health and growth of key accounts.

Based remotely in the United States, you will collaborate with Sales, CS, and SE teams to realize adoption, enablement, and renewal opportunities while addressing complex

Qualifications

• 3+ years administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• SPL (Search Processing Language) skills are critical.
• 3+ years in technical consulting or big-data analytics.

Responsibilities

• Onboarding & Enablement – deliver workshops, prescriptive mentorship/assistance, achieve onboarding milestones.
• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
• Scoping the level of effort and developing a technical action plan to address the technical situation based on your assessment.
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.

Skills

Splunk Core

Splunk Architecture

SPL

Big-data analytics

Technical consulting

Tools

SPL (Search Processing Language)

Job description

Cisco Systems, Inc is seeking a Customer Success Area TAM Specialist to drive time-to-value for customers, using Splunk Core and related technologies. You will guide account teams and customers on best practices, delivering case-based technical consulting and strategic support to ensure health and growth of key accounts.

Based remotely in the United States, you will collaborate with Sales, CS, and SE teams to realize adoption, enablement, and renewal opportunities while addressing complex