Remote Splunk Platform TAM Leader | Customer Success

Cisco Systems, Inc.; Northern (KY); Hybrid; USD 165,000 - 209,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive solutions for customers across the Splunk platform. You will work with account teams to guide adoption, health assessments, and enablement activities while leading internal initiatives in a dynamic environment.

The role emphasizes hands-on Splunk Core/Enterprise expertise, collaboration with Sales and CS teams, and delivering strategic consulting with a focus on customer outcomes and value realization.

Qualifications

• 5+ years experience administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• 3+ years SPL (Search Processing Language) skills are essential.
• Experience in technical consulting or big-data analytics.
• Splunk Architect certification required

Responsibilities

• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding landmarks.
• Proactively engaging Area aligned Technical Success Engineers to review and assess account health with renewal risk focus.
• Guide account teams and customers on optimal use of the Splunk Platform and provide health recommendations.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Lead internal projects (VRP, AI initiatives, new frameworks).
• Develop partnerships with Sales/CS to realize customer value and drive adoption.

Skills

Splunk Core

Splunk Architecture

SPL

Technical consulting

Splunk Architect cert

Job description

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive solutions for customers across the Splunk platform. You will work with account teams to guide adoption, health assessments, and enablement activities while leading internal initiatives in a dynamic environment.

The role emphasizes hands-on Splunk Core/Enterprise expertise, collaboration with Sales and CS teams, and delivering strategic consulting with a focus on customer outcomes and value realization.