Senior Splunk Platform TAM Leader (Remote)

020 Cisco Systems, Inc.; North Carolina; Remote; USD 165,000 - 209,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Bonuses

Paid holidays

Volunteer days

Job summary

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) for a remote role located in the United States. You will be a Splunk expert, guiding account teams and customers on optimal use of the Splunk Platform to deliver impactful solutions.

You will onboard customers, enable teams, and drive adoption while collaborating with Area CS/SE leadership on health and risk management. You will also lead internal projects, including VRP and AI initiatives, to evolve the practice.

Qualifications

• 5+ years experience administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• 3+ years SPL (Search Processing Language) skills are essential.
• Experience in technical consulting or big‑data analytics.
• Splunk Architect certification required.

Responsibilities

• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding landmarks
• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Proactively engaging Customer Success Executives on adoption/use case‑related work opportunity.
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
• Lead internal projects to help evolve the business (VRP, AI initiatives, new frameworks).

Skills

Splunk Core

Splunk Architecture

SPL

Technical Consulting

Big-data Analytics

Splunk Architect Certification

Tools

Splunk Enterprise

Splunk Cloud

Job description

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) for a remote role located in the United States. You will be a Splunk expert, guiding account teams and customers on optimal use of the Splunk Platform to deliver impactful solutions.

You will onboard customers, enable teams, and drive adoption while collaborating with Area CS/SE leadership on health and risk management. You will also lead internal projects, including VRP and AI initiatives, to evolve the practice.