Remote Splunk Platform TAM Leader for Customer Success

Cisco Systems, Inc.; Clegg (NC); Remote; USD 165,000 - 209,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive recommendations and value realization for area-aligned customers across the Splunk Core Enterprise/Cloud portfolio.

You will mentor account teams, lead onboarding workshops, and guide technical health reviews while advancing strategic initiatives. You will collaborate with Sales, CS, and SE teams to address telemetry risk, renewals, and adoption opportunities, delivering up to 90-day best-practice

Qualifications

• 5+ years experience administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• 3+ years SPL (Search Processing Language) skills are essential.
• Experience in technical consulting or big-data analytics.
• Splunk Architect certification required

Responsibilities

• Be passionate about customers and deliver impactful solutions.
• Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
• Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer's overall technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Skills

Splunk Core

Splunk Architecture

SPL

Technical Consulting

Splunk Architect Certification

Job description

Cisco Systems, Inc. is seeking a Customer Success Platform Area TAM Leader (Splunk) to drive recommendations and value realization for area-aligned customers across the Splunk Core Enterprise/Cloud portfolio.

You will mentor account teams, lead onboarding workshops, and guide technical health reviews while advancing strategic initiatives. You will collaborate with Sales, CS, and SE teams to address telemetry risk, renewals, and adoption opportunities, delivering up to 90-day best-practice