Remote TAM for Enterprise Accounts - Atlanta/NC

Workday, Inc.; Atlanta (GA); Hybride; USD 118 000 - 178 000; Plein temps

Résumé du poste

Workday, Inc. is seeking a Technical Account Manager for Atlanta, GA and North Carolina (remote only). This role requires 4+ years in SaaS, product support, or account management within a complex enterprise software environment.

You will lead strategic accounts, coordinate with Operations, Professional Services, Development and Product Management, and manage escalations to ensure production stability. You will build trusted relationships with senior stakeholders, demonstrate Workday architecture

Qualifications

• BS or MS in Computer Science, MIS or equivalent technical field.
• 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution.
• Experience implementing or managing a complex SaaS solution with large enterprise accounts.

Responsabilités

• Manage multiple strategic accounts and act as a liaison across Operations, Professional Services, Development and Product Management.
• Own escalated issues and drive resolution with cross-functional teams and executive stakeholders.
• Coordinate customer communications, reviews, and rounds with senior leadership to improve reliability and availability of Workday.

Connaissances

Technical background

Project management

Customer relations

Communication

Formation

BS or MS in a Technical Degree

Description du poste

Workday, Inc. is seeking a Technical Account Manager for Atlanta, GA and North Carolina (remote only). This role requires 4+ years in SaaS, product support, or account management within a complex enterprise software environment.

You will lead strategic accounts, coordinate with Operations, Professional Services, Development and Product Management, and manage escalations to ensure production stability. You will build trusted relationships with senior stakeholders, demonstrate Workday architecture