Remote Talent Management & Learning Specialist

COLLETTE TRAVEL SERVICE INC; United States; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness

Generous PTO and holidays

Volunteer time off

401(k) with company match

Family support: parental leave and EAP

Job summary

Collette Travel Service Inc is seeking a Specialist, Talent Management to design and deliver learning experiences for employees, travel advisors, Tour Managers, and Client Care teams. The role combines content development, facilitation, and LMS administration with reporting and project coordination in a remote setting.

The ideal candidate will drive onboarding, advisor learning support, and cross-functional learning initiatives while collaborating with SMEs and stakeholders to keep learning

Qualifications

• Bachelor’s degree preferred, or any combination of education and experience may be considered.
• Experience developing practical learning content such as digital modules, presentations, facilitator materials, job aids, videos, communications, and supporting resources.
• Working knowledge of adult-learning and instructional-design principles.
• Experience administering a learning management system such as Litmos, Courseau, or comparable platforms including user enrollments, assignments, courses, learning paths, content uploads, completion tracking, and reporting.
• Strong attention to detail and ability to validate learner data, course set-up, assignments, reports, and learner-facing information.
• Strong written, verbal, presentation, and facilitation skills for virtual and in-person environments.

Responsibilities

• Design, build, publish, and maintain digital modules, presentations, facilitator materials, transcripts, videos, activities, job aids, and supporting resources for advisor, employee, compliance, Client Care, Tour Manager, and technology-learning audiences.
• Translate subject matter expert content into clear learning objectives, practical module structures, and easy-to-navigate learning experiences that support a range of learner needs and levels of technical comfort.
• Facilitate virtual and in-person learning sessions as assigned and review learning materials for clarity, consistency, accessibility, accuracy, and instructional quality.
• Provide day-to-day support for advisor learning questions related to access, login links, enrollments, assignments, completions, certifications, and learning status across Collette University and MCV U.
• Support advisor account and learning-path administration, including bulk uploads, enrollments, record updates, deactivations, assignments, and follow-up on SSO or learner-data issues.
• Partner with Marketing, Sales, Client Care, and subject matter experts to build, revise, launch, monitor, and maintain advisor learning modules, including market- and experience-based learning pathways.
• Run, validate, organize, and distribute recurring and one-time completion and progress reports for Client Care, BDMs, leaders, and other stakeholders.
• Maintain reporting grids and learner tracking tools, complete required market or customer sorting, respond to urgent reporting requests, and provide clear visibility into learner progress.
• Track advisor account activity and setup counts and support recurring stakeholder updates with accurate reports and supporting documentation.
• Support structured Tour Manager onboarding, microlearning, and ongoing development through ASCEND and Collette University.
• Help translate the Tour Manager learning strategy into a phased curriculum and practical roadmap; coordinate module development, review cycles, monthly updates, progress tracking, video-based learning, and just-in-time resources.
• Administer Tour Manager learner access, content updates, assignments, and reporting while partnering with business subject matter experts to keep learning current and consistent.
• Support the administration and improvement of required learning across locations and learner groups, including completion tracking, audit evidence, launch communications, manager guidance, reminders, and country-specific content updates.
• Support practical learning for new and existing Client Care employees and facilitate Customer Service Foundations training for new-hire classes when requested.
• Support a consistent Day 1 and ongoing onboarding experience by facilitating and updating orientation materials, maintaining regional benefits presentations, coordinating schedules and communications, and advising on department-specific onboarding modules.
• Support learning initiatives related to AI, Microsoft 365, Copilot, and other workplace technologies, including learning paths, communications, responsible AI education, adoption resources, rollout support, and completion tracking.
• Upload completed course files and resources; configure course titles, descriptions, categories, assignments, learning paths, and learner-facing details; and confirm information is accurate before launch.
• Maintain consistency between design documentation, source files, and LMS course set-up, and support quality checks, content-library organization, and ongoing course maintenance.
• Coordinate with People & Culture, Marketing, Sales, Client Care, Tour Manager teams, and other business partners to manage reviews, updates, communications, schedules, and deliverables.
• Identify opportunities to simplify processes, strengthen learner support, improve reporting, create reusable tools, and adapt responsibilities as organizational needs evolve.

Skills

Instructional design

LMS administration

Learning reporting

Project coordination

Facilitation

Microsoft 365

Education

Bachelor’s degree preferred

Tools

Litmos

Courseau

Microsoft 365

Job description

Collette Travel Service Inc is seeking a Specialist, Talent Management to design and deliver learning experiences for employees, travel advisors, Tour Managers, and Client Care teams. The role combines content development, facilitation, and LMS administration with reporting and project coordination in a remote setting.

The ideal candidate will drive onboarding, advisor learning support, and cross-functional learning initiatives while collaborating with SMEs and stakeholders to keep learning