Remote Tagalog-English Healthcare Customer Care Rep

teletech; Austin (TX); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO (paid time off)

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Tagalog-English bilingual Healthcare Customer Service Representative working remotely from home in California. You will assist customers with healthcare benefit questions, provide clear information, and resolve issues while handling a high volume of interactions with empathy and professionalism.

We offer supportive development, a strong team culture, and a benefits package based on position.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Tagalog.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.

Skills

Bilingual English/Tagalog

Customer service

Empathy

Computer literacy

Home workspace

Reliable internet

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

TTEC is hiring a Tagalog-English bilingual Healthcare Customer Service Representative working remotely from home in California. You will assist customers with healthcare benefit questions, provide clear information, and resolve issues while handling a high volume of interactions with empathy and professionalism.

We offer supportive development, a strong team culture, and a benefits package based on position.