Remote Bilingual Healthcare CSR - Hmong/English (CA)

TTEC; Madison (WI); On-site; USD 24,605 - 35,044; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Hmong-English bilingual Healthcare Customer Service Representative to work remotely from home in California. In this role, you will support consumers with healthcare benefit questions, provide information, and resolve inquiries with empathy and professionalism.

You’ll handle high volumes of calls, research across multiple systems, and follow a structured schedule. The position offers growth opportunities within a global team and a competitive benefits package.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Hmong.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

Bilingual English & Hmong

Customer service experience

Education

High school diploma or equivalent

Job description

TTEC is seeking a Hmong-English bilingual Healthcare Customer Service Representative to work remotely from home in California. In this role, you will support consumers with healthcare benefit questions, provide information, and resolve inquiries with empathy and professionalism.

You’ll handle high volumes of calls, research across multiple systems, and follow a structured schedule. The position offers growth opportunities within a global team and a competitive benefits package.