Remote Bilingual Healthcare Customer Service Rep (Tagalog/English)

teletech; Austin (TX); Remote; USD 29,000 - 36,000; Full time

Job summary

TTEC is hiring a Tagalog-English bilingual Healthcare Customer Service Representative to work remotely from your home in California. You’ll support consumers with their healthcare benefit questions, resolve issues, and provide accurate information to guide choices while maintaining empathy and professionalism.

You’ll handle high volumes of calls, follow a set schedule, and report to a Team Lead. This role offers growth, training, and an inclusive culture within a global team.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Tagalog.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows-based applications.

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.

Skills

Customer service

Bilingual English/Tagalog

Empathy

Communication

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

TTEC is hiring a Tagalog-English bilingual Healthcare Customer Service Representative to work remotely from your home in California. You’ll support consumers with their healthcare benefit questions, resolve issues, and provide accurate information to guide choices while maintaining empathy and professionalism.

You’ll handle high volumes of calls, follow a set schedule, and report to a Team Lead. This role offers growth, training, and an inclusive culture within a global team.