Remote Bilingual Healthcare Support Tagalog English

teletech; Austin (TX); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is a global leader in customer experience with a focus on people and technology. The role is a remote-based Healthcare Customer Service Representative working from home in California, bilingual in Tagalog and English.

You’ll handle calls, provide information on health benefits, and resolve questions to deliver exceptional support to members and clients. We offer a competitive base hourly wage starting at 21.65 USD, a benefits package, and opportunities for career development within a

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Tagalog.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Job description

TTEC is a global leader in customer experience with a focus on people and technology. The role is a remote-based Healthcare Customer Service Representative working from home in California, bilingual in Tagalog and English.

You’ll handle calls, provide information on health benefits, and resolve questions to deliver exceptional support to members and clients. We offer a competitive base hourly wage starting at 21.65 USD, a benefits package, and opportunities for career development within a