Remote Bilingual Healthcare Rep (Hmong-English)

teletech; Austin (TX); Remote; USD 43,000 - 52,000; Full time

Job summary

TTEC is hiring a Hmong-English bilingual Healthcare Customer Service Representative working remotely from your home in California. You will support consumers by resolving questions related to their healthcare benefit needs, helping deliver a compassionate and seamless experience.

You’ll receive instructor-led online training, join a global team, and report to a Team Lead. The role offers steady schedules, career development, and a competitive base wage starting at $21.65 per hour.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Hmong.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Customer service experience

Bilingual in English and Hmong

Windows-based applications

Home workspace setup

Reliable high-speed internet

Education

High school diploma or equivalent

Tools

Windows OS

Job description

TTEC is hiring a Hmong-English bilingual Healthcare Customer Service Representative working remotely from your home in California. You will support consumers by resolving questions related to their healthcare benefit needs, helping deliver a compassionate and seamless experience.

You’ll receive instructor-led online training, join a global team, and report to a Team Lead. The role offers steady schedules, career development, and a competitive base wage starting at $21.65 per hour.