Remote Cantonese–English Healthcare Support Agent

teletech; Austin (TX); Remote; USD 30,000 - 34,000; Full time

Job summary

TTEC is hiring a Cantonese-English bilingual Healthcare Customer Service Representative to work remotely from California. You will assist consumers with their healthcare benefit questions, providing empathetic, accurate information to improve their experience.

The role emphasizes handling high volumes, researching across systems, and maintaining professionalism while delivering exceptional service. Strong home workspace and reliable internet are required.

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Cantonese.
• High school diploma or equivalent.
• Comfort working with computer systems and Windows-based applications.

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Bilingual English-Cantonese

Customer service exp

Empathy and patience

Education

High school diploma or equivalent

Tools

Windows-based systems

Job description

TTEC is hiring a Cantonese-English bilingual Healthcare Customer Service Representative to work remotely from California. You will assist consumers with their healthcare benefit questions, providing empathetic, accurate information to improve their experience.

The role emphasizes handling high volumes, researching across systems, and maintaining professionalism while delivering exceptional service. Strong home workspace and reliable internet are required.