Remote Systems Support Specialist — Property Mgmt

Dietz Property Group; Troy (MI); Remote; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA Spending Accounts

Disability and Life Insurance

401k with Company match

PTO including Paid Sick Leave

12 Paid Holidays

Job summary

Dietz Property Group is seeking a full-time remote Systems Support Specialist to keep our property management platforms running smoothly. You will handle day-to-day system requests, troubleshoot issues, and coordinate with vendors to maintain data integrity.

The ideal candidate has 3+ years in multifamily PMS or help desk, experience with Real Page or Onesite, and strong communication skills. This role offers a competitive salary, comprehensive benefits, and the flexibility of remote work.

Qualifications

• 3+ years of hands-on experience in a multifamily PMS, help desk, or operations role.
• Proficiency with Real Page and Onsite preferred (Entrata, AppFolio, other systems a plus).
• Experience supporting property management systems, ticketing platforms, and integrated third-party tools.
• Experience performing system or data audits, quality checks, or compliance reviews preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide front-line systems support by responding to tickets, requests, and concerns, troubleshooting issues across multiple platforms, and escalating more complex items as needed.
• Communicate clearly with users regarding issue status, next steps, and resolution timelines while following established workflows and service level expectations.
• Manage multiple requests and priorities in a fast-paced environment with strong attention to detail and follow-through.
• Provide support for general IT-related tickets that impact property operations, including user access issues, hardware and peripheral coordination, login or connectivity troubleshooting, and system integration concerns.

Skills

Property management systems

Troubleshooting

Communication

Attention to detail

Tools

Real Page

Onesite Preferred

Entrata

AppFolio

Job description

Dietz Property Group is seeking a full-time remote Systems Support Specialist to keep our property management platforms running smoothly. You will handle day-to-day system requests, troubleshoot issues, and coordinate with vendors to maintain data integrity.

The ideal candidate has 3+ years in multifamily PMS or help desk, experience with Real Page or Onesite, and strong communication skills. This role offers a competitive salary, comprehensive benefits, and the flexibility of remote work.