Systems Support Specialist - Remote

Dietz Property Group; Troy (MI); A distancia; USD 60.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

HSA/FSA Spending Accounts

Disability and Life Insurance

401k with Company match

PTO including Paid Sick Leave

12 Paid Holidays

Descripción de la vacante

Dietz Property Group is seeking a full-time remote Systems Support Specialist to keep our property management platforms running smoothly. You will handle day-to-day system requests, troubleshoot issues, and coordinate with vendors to maintain data integrity.

The ideal candidate has 3+ years in multifamily PMS or help desk, experience with Real Page or Onesite, and strong communication skills. This role offers a competitive salary, comprehensive benefits, and the flexibility of remote work.

Formación

• 3+ years of hands-on experience in a multifamily PMS, help desk, or operations role.
• Proficiency with Real Page and Onsite preferred (Entrata, AppFolio, other systems a plus).
• Experience supporting property management systems, ticketing platforms, and integrated third-party tools.
• Experience performing system or data audits, quality checks, or compliance reviews preferred.
• Strong written and verbal communication skills.

Responsabilidades

• Provide front-line systems support by responding to tickets, requests, and concerns, troubleshooting issues across multiple platforms, and escalating more complex items as needed.
• Communicate clearly with users regarding issue status, next steps, and resolution timelines while following established workflows and service level expectations.
• Manage multiple requests and priorities in a fast-paced environment with strong attention to detail and follow-through.
• Provide support for general IT-related tickets that impact property operations, including user access issues, hardware and peripheral coordination, login or connectivity troubleshooting, and system integration concerns.

Conocimientos

Property management systems

Troubleshooting

Communication

Attention to detail

Herramientas

Real Page

Onesite Preferred

Entrata

AppFolio

Descripción del empleo

Dietz Property Group is looking to hire a full-time, remote Systems Support Specialist.

We offer a competitive base wage, and a great benefits package including:

• Medical/Dental/Vision
• Heath (HSA) and Flexible (FSA) Spending Accounts
• Disability and Life Insurance
• 401k (with Company match)
• generous paid time off program including Paid Sick Leave
• 12 Paid Holidays
• Charitable Time Off
• Paid Jury Duty
• Bereavement Leave
• and more!

POSITION SUMMARY

The Systems Support Specialist provides day-to-day support for business systems across the portfolio. This role is responsible for responding to system-related requests, troubleshooting issues, supporting users, and completing system audits to ensure systems operate efficiently, accurately, and consistently.

KEY RESPONSIBILITIES include but are not limited to the following:

SYSTEMS SUPPORT & TICKET MANAGEMENT

• Provide front-line systems support by responding to tickets, requests, and concerns, troubleshooting issues across multiple platforms, and escalating more complex items as needed.
• Communicate clearly with users regarding issue status, next steps, and resolution timelines while following established support workflows and service level expectations.
• Manage multiple requests and priorities in a fast-paced environment with strong attention to detail and follow-through.
• Provide support for general IT-related tickets that impact property operations, including user access issues, hardware and peripheral coordination, login or connectivity troubleshooting, and system integration concerns.

SYSTEM AUDITS & DATA QUALITY

• Complete regular system audits to validate data accuracy, access controls, configurations, and adherence to standards.
• Identify discrepancies, risks, or gaps uncovered during audits and partner with appropriate teams to support resolution.
• Document audit findings and track follow-up actions to completion.

USER ACCESS & LIFECYCLE SUPPORT

• Support onboarding and offboarding activities, including system access, permissions, and configuration tasks.
• Ensure system access aligns with role-based permissions and internal controls.

SYSTEM IMPLEMENTATION & ADOPTION SUPPORT

• Support implementations by assisting with testing, validation, and post-launch evaluation.
• Partner with internal teams to support adoption and consistent use of business systems, including maintaining supporting documentation and resources.
• Contribute to and maintain the internal knowledge base related to CRM platforms, leasing systems, and other core property management tools.

ESSENTIAL SKILLS

• Working knowledge of business systems used in property management environments.
• Strong troubleshooting and problem-solving skills.
• Ability to follow established processes while identifying gaps, risks, or inconsistencies.
• Clear, professional communication skills with internal teams and vendor partners.
• Customer-focused mindset with strong attention to detail and accountability.

REQUIREMENTS

• 3+ years of hands-on experience in a multifamily PMS, help desk, or operations role.
• Proficiency in Real Page, Onesite Preferred (Entrata, AppFolio, other systems a plus.)
• Experience supporting property management systems, ticketing platforms, and integrated third-party tools preferred.
• Experience performing system or data audits, quality checks, or compliance reviews preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and cloud-based collaboration tools.

WORK ENVIRONMENT/PHYSICAL DEMANDS

This job may require you to lift up to 20 pounds, such as computer or printer equipment, files, etc.

This position works within an office environment and will mainly be sitting at a desk and regularly utilizing a computer/keyboard and phone.

Technological aptitude to support virtual communications and organizational management. Reading, writing, and researching are regular components of this position.