Systems Support Specialist - Dayrise Residential

Dayrise Residental; United States; A distancia; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Holidays

Parental Leave

Health benefits

Cell Phone Allowance

401K with Employer Match

Growth opportunities

Descripción de la vacante

Dayrise Residential is seeking a Systems Support Specialist to support our property management software platforms. The role involves assisting users, troubleshooting system issues, and ensuring our operational systems run smoothly and efficiently.

The ideal candidate is highly organized, technically confident, and committed to delivering exceptional internal customer service in a remote work environment across the United States.

Formación

• High School Diploma or equivalent required.
• Strong customer service mindset and communication skills.
• Ability to explain technical concepts clearly and effectively.
• High comfort level with troubleshooting and problem solving.
• Strong organizational skills with the ability to manage multiple tasks.
• Intermediate to advanced experience with property management systems (Onisite preferred).
• Proficiency with Microsoft Excel, Word, and Outlook.
• 2-3 years of relevant systems or property management software experience preferred.
• Prior Help Desk or technical support experience is a plus.

Responsabilidades

• Provide end-user support for property management software and related systems.
• Respond to user inquiries via ticketing system, email, and phone.
• Troubleshoot and resolve software and system-related issues.
• Manage and update support tickets, including prioritization and follow-up.
• Identify trends in support requests and assist with root cause analysis.
• Assist with system implementations, rollouts, and conversions.
• Set up and maintain user accounts, permissions, and access controls.
• Reset passwords and modify system access as needed.
• Develop FAQs and documentation to support system users.
• Support special projects and operational initiatives as assigned.

Conocimientos

Customer service

Technical communication

Troubleshooting

Organization

Onisite experience

MS Office

Help desk

Educación

High School Diploma or equivalent

Herramientas

Onisite

MS Office

Descripción del empleo

Join our team and help power the systems that drive our operations!

Position Summary

Dayrise Residential is seeking a Systems Support Specialist to support the property management software platforms used across our organization. This role plays a critical part in assisting users, troubleshooting system issues, and helping ensure our operational systems run smoothly and efficiently.

The ideal candidate is highly organized, technically confident, and enjoys solving problems while delivering exceptional internal customer service.

Who We Are

Dayrise Residential is a forward-thinking property management company committed to operational excellence, resident satisfaction, and team member success. We believe strong systems, empowered teams, and a culture of accountability drive exceptional performance. Our environment is collaborative, people-centered, and focused on continuous improvement.

Key Responsibilities

• Provide end-user support for property management software and related systems
• Respond to user inquiries via ticketing system, email, and phone
• Troubleshoot and resolve software and system-related issues
• Manage and update support tickets, including prioritization and follow-up
• Identify trends in support requests and assist with root cause analysis
• Assist with system implementations, rollouts, and conversions
• Set up and maintain user accounts, permissions, and access controls
• Reset passwords and modify system access as needed
• Develop FAQs and documentation to support system users
• Support special projects and operational initiatives as assigned

Qualifications & Experience

• High School Diploma or equivalent required
• Strong customer service mindset and communication skills
• Ability to explain technical concepts clearly and effectively
• High comfort level with troubleshooting and problem solving
• Strong organizational skills with the ability to manage multiple tasks
• Intermediate to advanced experience with property management systems (Onesite preferred)
• Proficiency with Microsoft Excel, Word, and Outlook
• 2-3 years of relevant systems or property management software experience preferred
• Prior Help Desk or technical support experience is a plus

What We're Looking For

• Self-starter with a positive, solutions-oriented mindset
• Strong attention to detail and follow-through
• Ability to adapt to changing priorities
• Professional, collaborative, and team-focused approach

Benefits & Perks

Dayrise Residential offers a competitive and comprehensive benefits package designed to support the well-being of our team members, which may include:

• Paid Time Off
• Company Paid Holidays
• Paid Parental Leave
• Medical, Dental, Vision + HSA/FSA
• Employee Assistance Program
• Monthly Cell Phone Allowance
• 401K Retirement plan plus Employer Match
• Opportunities for growth and advancement

Work Environment

This position operates in a remote work environment and requires regular computer, phone, and systems use. The role involves extended periods of screen time and virtual communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

E-Verify

Our company participates in E-Verify and will verify authorization to work in the U.S.

Equal Opportunity & Compliance

Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.