Remote Systems Support Specialist for Property Tech

Dayrise Residental; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

PTO

Holidays

Parental Leave

Health benefits

Cell Phone Allowance

401K with Employer Match

Growth opportunities

Job summary

Dayrise Residential is seeking a Systems Support Specialist to support our property management software platforms. The role involves assisting users, troubleshooting system issues, and ensuring our operational systems run smoothly and efficiently.

The ideal candidate is highly organized, technically confident, and committed to delivering exceptional internal customer service in a remote work environment across the United States.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service mindset and communication skills.
• Ability to explain technical concepts clearly and effectively.
• High comfort level with troubleshooting and problem solving.
• Strong organizational skills with the ability to manage multiple tasks.
• Intermediate to advanced experience with property management systems (Onisite preferred).
• Proficiency with Microsoft Excel, Word, and Outlook.
• 2-3 years of relevant systems or property management software experience preferred.
• Prior Help Desk or technical support experience is a plus.

Responsibilities

• Provide end-user support for property management software and related systems.
• Respond to user inquiries via ticketing system, email, and phone.
• Troubleshoot and resolve software and system-related issues.
• Manage and update support tickets, including prioritization and follow-up.
• Identify trends in support requests and assist with root cause analysis.
• Assist with system implementations, rollouts, and conversions.
• Set up and maintain user accounts, permissions, and access controls.
• Reset passwords and modify system access as needed.
• Develop FAQs and documentation to support system users.
• Support special projects and operational initiatives as assigned.

Skills

Customer service

Technical communication

Troubleshooting

Organization

Onisite experience

MS Office

Help desk

Education

High School Diploma or equivalent

Tools

Onisite

MS Office

Job description

Dayrise Residential is seeking a Systems Support Specialist to support our property management software platforms. The role involves assisting users, troubleshooting system issues, and ensuring our operational systems run smoothly and efficiently.

The ideal candidate is highly organized, technically confident, and committed to delivering exceptional internal customer service in a remote work environment across the United States.