Remote Systems Operations & On-Call Support Analyst

Hungryroot; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Remote-first

Equity

Unlimited vacation policy

Parental leave

Hungryroot credit

Job summary

Hungryroot is seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. You will monitor production systems, investigate incidents, and troubleshoot issues to keep fulfillment operations running smoothly.

The ideal candidate has Python, JSON, and SQL skills, plus experience debugging across logs, databases, and APIs. You’ll communicate clearly in English and handle on-call rotations for the US, with training hours at

Qualifications

• 2+ years of experience in software engineering or systems support (WMS/OMS etc).
• Experience supporting fulfillment, warehouse, & supply chain systems and processes.
• Intermediate Python proficiency.
• Intermediate SQL skills for investigation and data analysis.
• Experience working with JSON APIs.
• Experience troubleshooting production applications.
• Ability to investigate issues using logs, databases, and application code.
• Strong analytical and critical-thinking skills.
• Excellent written and verbal English communication.
• Experience using Jira, Confluence, or similar collaboration tools.

Responsibilities

• Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours.
• Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours.
• Respond to production alerts and operational support requests with urgency.
• Identify, triage, troubleshoot, and resolve production issues using established runbooks.
• Investigation: Examine application logs, databases, APIs, and code to determine root cause.
• Perform debugging and log analysis to quickly isolate failures.
• Document findings and resolutions to improve future incident response.
• Escalation: Independently resolve low-to-medium complexity incidents and escalate high-severity issues with summaries and root cause when needed.
• Engineering support: Develop and maintain small Python scripts and automation tools.
• Support low-risk enhancements and bug fixes and perform routine system maintenance.
• Continuous improvement: Improve runbooks and documentation; identify recurring issues and propose long-term fixes.

Skills

Python

SQL

JSON APIs

Production issue troubleshooting

Analytical thinking

English communication

Jira/Confluence

Docker (nice to have)

Tools

Docker

Job description

Hungryroot is seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. You will monitor production systems, investigate incidents, and troubleshoot issues to keep fulfillment operations running smoothly.

The ideal candidate has Python, JSON, and SQL skills, plus experience debugging across logs, databases, and APIs. You’ll communicate clearly in English and handle on-call rotations for the US, with training hours at