Remote On-Call Systems Operations Analyst – Fulfillment

NEPSE Trading; Northern (KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Remote-first (work from home)

Equity

Unlimited vacation

Parental leave

Hungryroot credit

Health, vision, dental, life insurance

401k with company match

Home-office stipend

Job summary

Hungryroot is seeking a Systems Operations Support Analyst to monitor, troubleshoot, and maintain our fulfillment platform and related operational systems. You will serve as the primary engineering resource during off-hours, investigating issues across logs, databases, APIs, and application code, and developing small Python scripts for automation.

The role requires 2+ years in software engineering or systems support, with strong Python and SQL skills, and excellent English communication.

Qualifications

• 2+ years of experience in software engineering or systems support.
• Experience supporting fulfillment, warehouse, & supply chain systems and processes
• Intermediate Python proficiency
• Intermediate SQL skills for investigation and data analysis
• Experience working with JSON APIs
• Experience troubleshooting production applications
• Ability to investigate issues using logs, databases, and application code
• Strong analytical and critical-thinking skills
• Excellent written and verbal English communication
• Experience using Jira, Confluence, or similar collaboration tools

Responsibilities

• Production Support & Monitoring. Off-hours coverage: monitor and maintain health of the fulfillment operations platform.
• Monitor the health of fulfillment systems and integrations during on-call hours; respond to alerts and support requests.
• Investigate issues across logs, databases, APIs, and code; document findings and resolutions.
• Escalate high-severity issues to Sr. Manager of Fulfillment Systems with impact assessment and next steps.
• Develop and maintain small Python scripts and automation tools; support fixes in fulfillment apps.
• Improve runbooks and documentation; partner with engineering to improve reliability and monitoring.

Skills

2+ years experience

Fulfillment systems

Python

SQL

JSON APIs

Production troubleshooting

English communication

Jira/Confluence

Tools

Docker

Monitoring platforms

CI/CD pipelines

AI tools (Claude/Cursor/Copilot)

Job description

Hungryroot is seeking a Systems Operations Support Analyst to monitor, troubleshoot, and maintain our fulfillment platform and related operational systems. You will serve as the primary engineering resource during off-hours, investigating issues across logs, databases, APIs, and application code, and developing small Python scripts for automation.

The role requires 2+ years in software engineering or systems support, with strong Python and SQL skills, and excellent English communication.