Remote Operations Support Specialist II

Mainspring Energy, Inc.; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Stock options

Flexible shift scheduling

Job summary

Mainspring Energy seeks a highly reliable Operations Support Specialist to monitor system alerts, respond quickly to issues, and follow detailed troubleshooting flowcharts. The role emphasizes flexibility, covering afternoon and weekend shifts and supporting new hardware operations.

You will learn electro-mechanical systems, log actions, and escalate when needed, with the possibility to fill in for vacations and adapt to changing operational demands.

Qualifications

• A Bachelor's degree in a related field is preferred.
• Previous experience in operations, dispatch, or customer support roles.
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus.
• Familiarity with troubleshooting hardware and software systems and technology.
• Ability to follow detailed instructions and processes.
• Strong problem-solving skills with a focus on execution.
• Attention to detail and the ability to work independently.
• Excellent communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences.

Responsibilities

• Learn and understand novel electro-mechanical hardware systems and operations.
• Monitor system alerts and notifications during assigned shifts.
• Follow established troubleshooting protocols to address issues.
• Execute problem-solving actions based on provided flowcharts.
• Restart hardware systems or elevate issues to senior engineering staff as needed.
• Maintain detailed logs of alerts and actions taken.
• Ensure all issues are resolved within the allotted time or escalated appropriately.
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed.

Skills

Operations experience

Customer support

Troubleshooting

Technical aptitude

Communication skills

Multitasking

Flexible shifts

Independent work

Education

Bachelor's degree in related field

Job description

Mainspring Energy seeks a highly reliable Operations Support Specialist to monitor system alerts, respond quickly to issues, and follow detailed troubleshooting flowcharts. The role emphasizes flexibility, covering afternoon and weekend shifts and supporting new hardware operations.

You will learn electro-mechanical systems, log actions, and escalate when needed, with the possibility to fill in for vacations and adapt to changing operational demands.