On-Call Systems Operations Analyst (Remote)

Hungryroot; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Unlimited vacation

Parental leave

401k with company match

Home-office stipend

Health, vision, dental, life insurance

Job summary

Hungryroot is seeking a proactive Systems Operations Support Analyst to monitor and support our fulfillment platform and operational systems during off-hours. The role involves investigating incidents across logs, databases, APIs, and code, with strong Python, JSON, and SQL skills, and clear communication in English.

Expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. Initial training hours are 9am-5pm EST, transitioning to on-call after training.

Qualifications

• 2+ years of experience in software engineering or systems support (WMS/OMS etc).
• Experience supporting fulfillment, warehouse, and supply chain systems and processes.
• Intermediate SQL skills for investigation and data analysis.
• Experience working with JSON APIs.
• Ability to investigate issues using logs, databases, and application code.
• Strong analytical and critical-thinking skills.
• Experience using Jira, Confluence, or similar collaboration tools.

Responsibilities

• Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours.
• Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours.
• Respond to production alerts and operational support requests with urgency.
• Identify, triage, troubleshoot, and resolve production issues using established runbooks.
• Investigate issues across application logs, databases, APIs, and code to determine root cause.
• Perform debugging and log analysis to quickly isolate failures.
• Document findings and resolutions to improve future incident response.
• Independently resolve low-to-medium complexity incidents.
• Escalate high-severity issues with impact assessment, root cause, troubleshooting performed, and recommended next steps.
• Develop and maintain small Python scripts and automation tools.
• Support low-risk enhancements and bug fixes within fulfillment applications.
• Perform routine system maintenance, cleanup, and technical debt work.
• Improve operational runbooks and support documentation.
• Identify recurring operational issues and recommend long-term fixes.
• Partner with engineering teams to improve system reliability and monitoring.

Skills

Python

SQL

JSON APIs

Log analysis

On-call experience

Jira/Confluence

Tools

Docker

CI/CD

Monitoring tools

Job description

Hungryroot is seeking a proactive Systems Operations Support Analyst to monitor and support our fulfillment platform and operational systems during off-hours. The role involves investigating incidents across logs, databases, APIs, and code, with strong Python, JSON, and SQL skills, and clear communication in English.

Expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. Initial training hours are 9am-5pm EST, transitioning to on-call after training.