Remote Systems Administrator (ManageEngine & ITSM)

Versique; Mendota Heights (MN); Remote; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

MN ESST and PFML

Job summary

Versique is seeking an experienced Systems Administrator to support and optimize the ManageEngine IT service management environment. The role focuses on overseeing the ManageEngine platform, evaluating workflows, and driving operational improvements to meet business needs.

The ideal candidate will independently assess challenges, provide recommendations, and collaborate with IT leadership to implement solutions, ensuring service levels and metrics align with organizational goals.

Qualifications

• 5+ years of hands-on experience administering and supporting ManageEngine products, preferably within a ticketing or IT service management environment.
• Strong understanding of IT operations, service desk workflows, and process improvement methodologies.
• Experience evaluating existing systems and implementing operational enhancements.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and drive change.

Responsibilities

• Administer, support, and optimize the organization's ManageEngine environment.
• Assess current ticketing, workflow, and service management processes and recommend improvements.
• Monitor system performance, reporting, and operational effectiveness to ensure the platform is delivering value to the business.
• Develop and document IT service management procedures, standards, and best practices.
• Partner with IT leadership and end users to identify pain points and implement solutions.
• Create visibility into system usage, service levels, and operational metrics.
• Drive continuous improvement initiatives across help desk and IT support functions.
• Troubleshoot technical and process-related issues and proactively resolve problems.
• Act as a trusted advisor and advocate for operational excellence within the IT organization.

Skills

Independent worker

Stakeholder communication

Analytical thinking

Problem solving

Tools

ManageEngine

Job description

Versique is seeking an experienced Systems Administrator to support and optimize the ManageEngine IT service management environment. The role focuses on overseeing the ManageEngine platform, evaluating workflows, and driving operational improvements to meet business needs.

The ideal candidate will independently assess challenges, provide recommendations, and collaborate with IT leadership to implement solutions, ensuring service levels and metrics align with organizational goals.