ITSM Automation Engineer — ManageEngine Expert (DC Onsite)

Evolver Federal; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave (PTO & parental leave)

Job summary

Evolver Federal is seeking a highly skilled ManageEngine ITSM Administrator with scripting and development capabilities to optimize our ITSM environment. The role blends platform administration, automation, and ITIL process enablement to improve service delivery and efficiency.

This onsite role in Washington, DC focuses on ServiceDesk Plus, ADManager Plus, and automation across incident, change, asset, and request management while collaborating with IT operations, development, and business teams.

Qualifications

• 3 years of experience administering ManageEngine ServiceDesk Plus or a similar ITSM tool.
• 3 years of experience with ManageEngine ADManager Plus or similar identity management tools.
• 3 years of scripting and development skills in PowerShell and/or C#/.NET.
• 3 years of experience with ITIL/ITSM processes (Incident, Change, Asset, Request Management).
• 3 years of experience building automations and integrations across IT systems.
• 3 years of experience with Active Directory environments and user lifecycle management.
• US Citizen with the ability to pass a comprehensive background check.

Responsibilities

• Administer, configure, and maintain ManageEngine ServiceDesk Plus and ADManager Plus.
• Customize workflows, forms, templates, SLAs, and business rules to support ITIL processes.
• Monitor system performance, troubleshoot issues, and implement enhancements.
• Ensure platform stability, security, and scalability across the enterprise.
• Design and develop automation solutions using PowerShell, C#, and .NET.
• Integrate ManageEngine tools with other enterprise systems (AD, HRIS, monitoring tools).
• Build scripts and applications to streamline provisioning, ticket routing, and reporting.
• Reduce manual processes through intelligent automation and workflow improvements.
• Support and enhance ITIL-based processes including Incident, Request, Change, Problem, and Asset Management.
• Partner with Service Desk and IT teams to improve operational workflows.
• Drive adoption of best practices in service delivery and governance.
• Leverage ADManager Plus to automate user lifecycle management (provisioning, deprovisioning, access changes).
• Reporting & Analytics: develop dashboards and reports to provide insights into service performance, SLAs, and customer experience.
• Support leadership with actionable data for decision-making and ITSM maturity improvements.

Skills

Process optimization

Cross-team collaboration

Analytical problem solving

Security/compliance mindset

Tools

ManageEngine ServiceDesk Plus

ManageEngine ADManager Plus

PowerShell

C#/.NET

ITIL/ITSM tooling

Job description

Evolver Federal is seeking a highly skilled ManageEngine ITSM Administrator with scripting and development capabilities to optimize our ITSM environment. The role blends platform administration, automation, and ITIL process enablement to improve service delivery and efficiency.

This onsite role in Washington, DC focuses on ServiceDesk Plus, ADManager Plus, and automation across incident, change, asset, and request management while collaborating with IT operations, development, and business teams.