ITSM Automation Engineer: ManageEngine Expert (Onsite DC)

Evolver Inc; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

Evolver Inc in Washington, DC is seeking a ManageEngine ITSM Administrator with strong scripting and development capabilities to support, optimize, and modernize our enterprise ITSM environment onsite.

This role combines platform administration, automation engineering, and ITIL process enablement to improve service delivery, operational efficiency, and customer experience across incident, change, asset, and request management.

Qualifications

• 3 years of experience administering ManageEngine ServiceDesk Plus or similar ITSM tool.

Responsibilities

• Administer, configure, and maintain ManageEngine ServiceDesk Plus and ADManager Plus.
• Design automation using PowerShell and C#/.NET to streamline provisioning and ticket routing.
• Support ITIL incident, change, asset, and request workflows with process enablement.
• Collaborate with Service Desk and IT leadership to improve governance and maturity.
• Develop dashboards and reports for service performance and customer experience.

Skills

ManageEngine ITSM

PowerShell

C#/.NET

ITIL

Tools

ServiceDesk Plus

ADManager Plus

Job description

Evolver Inc in Washington, DC is seeking a ManageEngine ITSM Administrator with strong scripting and development capabilities to support, optimize, and modernize our enterprise ITSM environment onsite.

This role combines platform administration, automation engineering, and ITIL process enablement to improve service delivery, operational efficiency, and customer experience across incident, change, asset, and request management.