Systems Administrator

Versique Executive, Professional & Interim Recruiting; Mendota Heights (MN); Remote; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident/critical illness insurance

MN ESST

MN PFML

401(k) with company match

Job summary

Versique Executive, Professional & Interim Recruiting in Mendota Heights, MN — Remote, is seeking an experienced Systems Administrator to support and optimize our IT service management environment, with a focus on the ManageEngine platform and related workflows.

The ideal candidate is a proactive problem solver who can work independently, communicate with stakeholders, and own initiatives to improve operations, reporting, and service delivery.

Qualifications

• 5+ years of hands-on experience administering and supporting ManageEngine products, preferably within a ticketing or IT service management environment.
• Strong understanding of IT operations, service desk workflows, and process improvement methodologies.
• Experience evaluating existing systems and implementing operational enhancements.

Responsibilities

• Administer, support, and optimize the ManageEngine environment.
• Assess ticketing/workflow/service management processes and recommend improvements.
• Monitor system performance, reporting, and operational effectiveness.

Skills

ManageEngine administration

IT operations

Service desk workflows

Process improvement methodologies

Stakeholder communication

Independent work

Analytical problem solving

Operational documentation

Enterprise IT administration

Tools

ManageEngine Suite

Job description

Mendota Heights, MN – Remote

We are seeking an experienced Systems Administrator to support and improve our IT service management environment. This role will be responsible for overseeing and optimizing the organization's ManageEngine platform, evaluating existing workflows and processes, and identifying opportunities for improvement.

The ideal candidate is a proactive problem solver who can work independently, communicate effectively with stakeholders, and take ownership of driving operational improvements. We're looking for someone who can quickly assess challenges, provide recommendations, and ensure the platform and related processes are supporting the needs of the business.

Worksite Location: Mendota Heights, MN – Remote

Hourly Rate: $45-55 DOE

Benefits: Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

Roles & Responsibilities

• Administer, support, and optimize the organization's ManageEngine environment.
• Assess current ticketing, workflow, and service management processes and recommend improvements.
• Monitor system performance, reporting, and operational effectiveness to ensure the platform is delivering value to the business.
• Develop and document IT service management procedures, standards, and best practices.
• Partner with IT leadership and end users to identify pain points and implement solutions.
• Create visibility into system usage, service levels, and operational metrics.
• Drive continuous improvement initiatives across help desk and IT support functions.
• Troubleshoot technical and process-related issues and proactively resolve problems.
• Act as a trusted advisor and advocate for operational excellence within the IT organization.

Required Skills & Experience

• 5+ years of hands-on experience administering and supporting ManageEngine products, preferably within a ticketing or IT service management environment.
• Strong understanding of IT operations, service desk workflows, and process improvement methodologies.
• Experience evaluating existing systems and implementing operational enhancements.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and drive change.
• Demonstrated ability to work independently with minimal oversight.
• Strong analytical and problem-solving skills.
• Experience creating operational documentation, workflows, and process standards.
• Systems administration experience supporting enterprise IT environments.

About Versique

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than just resumes—they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let’s find your people together.

Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.