Systems Administrator

Versique; Mendota Heights (MN); Remote; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

MN ESST and PFML

Job summary

Versique is seeking an experienced Systems Administrator to support and optimize the ManageEngine IT service management environment. The role focuses on overseeing the ManageEngine platform, evaluating workflows, and driving operational improvements to meet business needs.

The ideal candidate will independently assess challenges, provide recommendations, and collaborate with IT leadership to implement solutions, ensuring service levels and metrics align with organizational goals.

Qualifications

• 5+ years of hands-on experience administering and supporting ManageEngine products, preferably within a ticketing or IT service management environment.
• Strong understanding of IT operations, service desk workflows, and process improvement methodologies.
• Experience evaluating existing systems and implementing operational enhancements.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and drive change.

Responsibilities

• Administer, support, and optimize the organization's ManageEngine environment.
• Assess current ticketing, workflow, and service management processes and recommend improvements.
• Monitor system performance, reporting, and operational effectiveness to ensure the platform is delivering value to the business.
• Develop and document IT service management procedures, standards, and best practices.
• Partner with IT leadership and end users to identify pain points and implement solutions.
• Create visibility into system usage, service levels, and operational metrics.
• Drive continuous improvement initiatives across help desk and IT support functions.
• Troubleshoot technical and process-related issues and proactively resolve problems.
• Act as a trusted advisor and advocate for operational excellence within the IT organization.

Skills

Independent worker

Stakeholder communication

Analytical thinking

Problem solving

Tools

ManageEngine

Job description

Systems Administrator

Mendota Heights, MN – REMOTE

We are seeking an experienced Systems Administrator to support and improve our IT service management environment. This role will be responsible for overseeing and optimizing the organization's ManageEngine platform, evaluating existing workflows and processes, and identifying opportunities for improvement. The ideal candidate is a proactive problem solver who can work independently, communicate effectively with stakeholders, and take ownership of driving operational improvements. We're looking for someone who can quickly assess challenges, provide recommendations, and ensure the platform and related processes are supporting the needs of the business.

Worksite Location:

Mendota Heights, MN – REMOTE

Hourly Rate:

$45-55 DOE

Benefits:

Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

Roles & Responsibilities

• Administer, support, and optimize the organization's ManageEngine environment.
• Assess current ticketing, workflow, and service management processes and recommend improvements.
• Monitor system performance, reporting, and operational effectiveness to ensure the platform is delivering value to the business.
• Develop and document IT service management procedures, standards, and best practices.
• Partner with IT leadership and end users to identify pain points and implement solutions.
• Create visibility into system usage, service levels, and operational metrics.
• Drive continuous improvement initiatives across help desk and IT support functions.
• Troubleshoot technical and process-related issues and proactively resolve problems.
• Act as a trusted advisor and advocate for operational excellence within the IT organization.

Required Skills & Experience

• 5+ years of hands-on experience administering and supporting ManageEngine products, preferably within a ticketing or IT service management environment.
• Strong understanding of IT operations, service desk workflows, and process improvement methodologies.
• Experience evaluating existing systems and implementing operational enhancements.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and drive change.
• Demonstrated ability to work independently with minimal oversight.
• Strong analytical and problem-solving skills.
• Experience creating operational documentation, workflows, and process standards.
• Systems administration experience supporting enterprise IT environments.

About Versique:

Versique: /ver-seek/adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than just resumes—they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let's find your people together.

Versique is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.