Remote System Design Engineer – EcoPlant IoT Solutions

Ingersoll Rand; Davidson (NC); On-site; USD 85,000 - 135,000; Full time

Job summary

Ingersoll Rand is seeking a System Design Engineer – EcoPlant for a remote position in the continental United States. You will support pre‑sales activities, design system architectures for new installations, and coordinate with Ecoplant Engine to finalize dynamic engine design.

The role requires a bachelor's degree in a related technical field with 5+ years in industrial controls, plus experience in IoT, networking, and customer support. Travel up to 30% across North America is expected.

Qualifications

• Bachelor's degree in a related technical field and/or combination of education and at least five years related industrial controls support experience.
• Demonstrated experience with system architecture design, with a focus on industrial systems.
• Two or more years of industrial IT or networking experience and a willingness to learn new skills with installing IoT devices, including advanced industrial communication protocols.
• Two or more years of customer service experience in a technical industry.
• Ability to read blueprints and schematics, coupled with strong technical problem‑solving skills.
• Demonstrated understanding of IoT communication protocols such as Modbus, Profibus, TCP/IP, networking, and data security.

Responsibilities

• Provide pre‑sales support to the sales team as the technical expert on the product and participate in customer calls as necessary to overcome customer objections.
• Be the first line of support to answer customer questions on architecture and data security protocols.
• Occasionally perform a site survey or audit at the customer site, as needed, as part of the pre‑sale process to qualify or design a solution for a complex installation.
• Design the system architecture for a new installation, including the selection of hardware and sensor location; generate the required bill of materials; generate the piping and instrumentation diagram (P&ID) for the new system; and identify the compressor integration strategy.
• Provide technical specifications to the Ecoplant Engine team to finalize the Dynamic Engine design.
• Build the customer dashboard prior to installation and support the installation team with remote technical support during installation.
• Complete all required technical and system documentation post‑deployment, including as‑built reports, register mapping, and compressor integration details.
• Manage the troubleshooting process for any technical issues post‑installation, including managing the escalation process to product management and R&D, as required.
• Liaison with product management team to provide feedback on product design, product enhancements, and support the development of the product roadmap.
• Support the training and onboarding of new associates with technical product training, as required.

Skills

Industrial controls

IoT protocols

Networking

Problem solving

Education

Bachelor's degree in a related technical field

Tools

P&ID design

Google Workspace

Microsoft Excel

PowerPoint

Job description

Ingersoll Rand is seeking a System Design Engineer – EcoPlant for a remote position in the continental United States. You will support pre‑sales activities, design system architectures for new installations, and coordinate with Ecoplant Engine to finalize dynamic engine design.

The role requires a bachelor's degree in a related technical field with 5+ years in industrial controls, plus experience in IoT, networking, and customer support. Travel up to 30% across North America is expected.