System Design Engineer - EcoPlant

Ingersoll Rand; Columbia (SC); On-site; USD 85,000 - 135,000; Full time

Job summary

Ingersoll Rand is seeking a System Design Engineer to lead EcoPlant architecture discussions for North America and support the sales team as the controls expert during engagements.

The role focuses on designing system architecture, documenting configurations, and enabling successful deployments across the US and Canada. Remote work within the continental United States is possible.

Qualifications

• Bachelor's degree in a related field with 5+ years in industrial controls.
• Experience designing system architectures for industrial environments.
• 2+ years IT/networking and willingness to install IoT devices.
• 2+ years of technical customer service experience.
• Ability to read blueprints & schematics and solve complex problems.
• Knowledge of IoT protocols (Modbus, Profibus, TCP/IP) and data security.
• Ability to manage multiple urgent issues and use Office tools.

Responsibilities

• Provide pre-sales support as the product expert and engage in customer calls to address objections.
• Act as first line of support for architecture and data-security questions.
• Occasionally conduct site surveys to qualify or design complex installations.
• Design system architecture, select hardware, create BOMs, and develop P&ID for new systems.
• Provide technical specs to Engine team for Dynamic Engine design.
• Build customer dashboards and support remote installation activities.
• Complete technical documentation post deployment (as-builts, mappings, integration details).
• Manage troubleshooting and escalation to product management/R&D as needed.
• Coordinate with product management for feedback on design and roadmap.
• Assist in training new associates with technical product knowledge.

Skills

System architecture design

Industrial IT / networking

IoT protocols (Modbus, Profibus, TCPIP

Blueprints & schematics

Customer service (technical)

Problem solving

Office tools (Google, MS Excel/PowerPt

Education

Bachelor's degree in a related technical field

Tools

Google Workspace

Microsoft Office

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

System Design Engineer - EcoPlant

Remote, US

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Summary

There's a sustainability movement underway in manufacturing that leverages control systems to proactively monitor mission-critical equipment to evaluate & improve efficiencies and predict & prevent system downtime and equipment failures. If you're looking to be at the leading edge of progress, we're seeking a highly skilled and motivated System Design Engineer to join our dynamic team.

Ecoplant is seeking a System Design Engineer to help drive the company's continued expansion in the United States & Canada by being the product technical expert for the North America market. Your primary responsibilities will be to support the Ecoplant sales team as the EcoPlant controls expert during the sales process; design the system architecture and provide technical documentation and support during system installation process; and support troubleshooting with technical expertise for installed systems. You will liaison with the product management team to provide feedback on product design and product enhancements.

Responsibilities

• Provide pre-sales support to the sales team as the technical expert on the product and participate in customer calls as necessary to overcome customer objections.
• Be the first line of support to answer customer questions on architecture / data security protocols.
• Occasionally perform a site survey / audit at the customer site, as needed, as part of the pre-sale process to qualify or design a solution for a complex installation.
• Design the system architecture for a new installation, including the selection of hardware and sensor location; generate the required bill of materials; generate the piping & instrumentation diagram (P&ID) for the new system; and identify the compressor integration strategy.
• Provide technical specifications to the Ecoplant Engine team to finalize the Dynamic Engine design.
• Build the customer dashboard prior to installation and support the installation team with remote technical support during installation.
• Complete all required technical / system documentation post deployment, including as-builts, register mapping, and compressor integration details.
• Manage the troubleshooting process for any technical issues post-installation, including managing the escalation process to product management and R&D&E, as required.
• Liaison to product management team to provide feedback on product design, product enhancements, and support the development of the product roadmap.
• Support the training and onboarding of new associates with technical product training, as required.

Requirements

• Bachelor's degree in a related technical field and/or combination of education and at least 5 years related industrial controls support experience required.
• Demonstrated experience with system architecture design, with a focus on industrial systems.
• 2+ years' industrial IT / networking experience and a willingness to learn new skills with installing IoT devices, including advanced industrial communication protocols required.
• 2+ years of customer service experience in a technical industry.
• Ability to read blueprints & schematics, coupled with strong technical problem-solving skills required.
• Demonstrated understanding of IoT communication protocols (such as Modbus, Profibus, TCP/IP), networking, and data security.
• The ability to manage multiple urgent issues in parallel.
• Proficient in computer applications such as Google and Microsoft Office suite (including Microsoft PowerPoint and Microsoft Excel) required.

Travel & Work Arrangements/Requirements

• This position is eligible for remote work in the continental United States.
• Interested candidates should have access to a major airport for travel.
• Travel up to 30% of time across North America.

Preferences

• Bachelor's degree in a related technical field, such as Engineering or Engineering Technology.
• Experience with industrial compressed air systems.
• Cisco Certified Network Associate (CCNA) certification.
• Strong written and verbal communication skills, and the demonstrated ability to work independently as well as guide the work of others.
• Strong analytical and problem-solving skills, strong attention to detail and self-motivation.

Pay Range

The total pay range for this role is $85,000 - $135,000. The actual pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Equal Opportunity Employer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.