System Design Engineer - EcoPlant

Ingersoll Rand; Charlotte (NC); On-site; USD 85,000 - 135,000; Full time

Benefits offered by this job

Health care options

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand's EcoPlant division seeks a System Design Engineer to lead control-architecture design for remote deployments across the US and Canada. You will act as the product technical expert during the sales process, design the system architecture, and deliver documentation for installation and troubleshooting.

Join a team focused on IoT-enabled energy efficiency and predictive analytics. Travel up to 30% is required as you support customers from initial contact through deployment and

Qualifications

• Bachelor's degree in a related technical field and 5+ years of industrial controls experience.
• Strong system architecture design experience in industrial environments.
• 2+ years' industrial IT / networking experience and IoT deployment.
• 2+ years of technical customer service experience.
• Ability to read blueprints & schematics and strong problem-solving skills.
• Understanding of IoT protocols (Modbus, Profibus, TCP/IP) and data security.
• Ability to manage multiple urgent issues concurrently.
• Proficiency with Google and Microsoft Office suite (PowerPoint and Excel).

Responsibilities

• Provide pre-sales support as the technical expert and participate in customer calls.
• Be the first line of support for architecture / data security questions.
• Occasionally perform site surveys to design solutions for complex installations.
• Design system architecture for new installations, select hardware, generate BOMs and P&ID, identify compressor integration strategy.
• Provide technical specs to EcoPlant Engine team for Dynamic Engine design.
• Build customer dashboards and support installation with remote technical help.
• Complete all technical documentation post deployment (as-builts, mapping, integration details).
• Manage troubleshooting and escalation with product management and R&D.
• Liaise with product management for feedback and roadmap.
• Support training and onboarding of new associates.

Skills

System architecture

Industrial IT / networking

Customer service (technical)

Blueprints & schematics

IoT protocols (Modbus, TCP/IP)

Data security

MS Office / Google Workspace

Education

Bachelor's degree in Engineering or related field

Tools

PowerPoint

Excel

Job description

System Design Engineer - EcoPlant

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

System Design Engineer - EcoPlant

Location:

Remote, US

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems. EcoPlant is our pioneering SaaS technology division and is at the forefront of innovation! Harnessing the power of IoT technology and predictive analytics, we seamlessly automate air compressor systems, elevating energy efficiency, boosting system reliability, and enhancing off-site productivity. We're leading the charge in a sustainable industrial revolution, where cutting-edge technology meets eco-friendly solutions, transforming the very essence of how factories operate.

Job Summary

There's a sustainability movement underway in manufacturing that leverages control systems to proactively monitor mission-critical equipment to evaluate & improve efficiencies and predict & prevent system downtime and equipment failures. If you're looking to be at the leading edge of progress, we're seeking a highly skilled and motivated System Design Engineer to join our dynamic team. Ecoplant is seeking a System Design Engineer to help drive the company's continued expansion in the United States & Canada by being the product technical expert for the North America market. Your primary responsibilities will be to support the Ecoplant sales team as the EcoPlant controls expert during the sales process; design the system architecture and provide technical documentation and support during system installation process; and support troubleshooting with technical expertise for installed systems. You will liaison with the product management team to provide feedback on product design and product enhancements.

Responsibilities

• Provide pre-sales support to the sales team as the technical expert on the product and participate in customer calls as necessary to overcome customer objections.
• Be the first line of support to answer customer questions on architecture / data security protocols.
• Occasionally perform a site survey / audit at the customer site, as needed, as part of the pre-sale process to qualify or design a solution for a complex installation.
• Design the system architecture for a new installation, including the selection of hardware and sensor location; generate the required bill of materials; generate the piping & instrumentation diagram (P&ID) for the new system; and identify the compressor integration strategy.
• Provide technical specifications to the Ecoplant Engine team to finalize the Dynamic Engine design.
• Build the customer dashboard prior to installation and support the installation team with remote technical support during installation.
• Complete all required technical / system documentation post deployment, including as-builts, register mapping, and compressor integration details.
• Manage the troubleshooting process for any technical issues post-installation, including managing the escalation process to product management and R&DE, as required.
• Liaison to product management team to provide feedback on product design, product enhancements, and support the development of the product roadmap.
• Support the training and onboarding of new associates with technical product training, as required.

Requirements

• Bachelor's degree in a related technical field and/or combination of education and at least 5 years related industrial controls support experience required.
• Demonstrated experience with system architecture design, with a focus on industrial systems.
• 2+ years' industrial IT / networking experience and a willingness to learn new skills with installing IoT devices, including advanced industrial communication protocols required.
• 2+ years of customer service experience in a technical industry.
• Ability to read blueprints & schematics, coupled with strong technical problem-solving skills required.
• Demonstrated understanding of IoT communication protocols (such as Modbus, Profibus, TCP/IP), networking, and data security.
• The ability to manage multiple urgent issues in parallel.
• Proficient in computer applications such as Google and Microsoft Office suite (including Microsoft PowerPoint and Microsoft Excel) required.

Travel & Work Arrangements/Requirements

• This position is eligible for remote work in the continental United States.
• Interested candidates should have access to a major airport for travel.
• Travel up to 30% of time across North America.

Preferences

• Bachelor's degree in a related technical field, such as Engineering or Engineering Technology.
• Experience with industrial compressed air systems.
• Cisco Certified Network Associate (CCNA) certification.
• Strong written and verbal communication skills, and the demonstrated ability to work independently as well as guide the work of others.
• Strong analytical and problem-solving skills, strong attention to detail and self-motivation.

Pay Range

The total pay range for this role is $85,000 - $135,000. The actual pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for a candidate to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.