Remote Support Specialist Tier I – Tech Help

Patterson Companies; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

Patterson Companies is seeking a Support Specialist - Tier I to provide technical support and workflow guidance for software, services, peripherals, and equipment. This remote, full-time role serves customers in a multi-state region, with shifts that may vary. Training is 8AM-5PM CT, followed by 10AM-7PM CT core hours.

Starting compensation is $17/hr with benefits. Ideal candidates have strong communication, reliability, and a customer-first approach, plus experience with CRM and Windows.

Qualifications

• High School Diploma or Equivalent.
• 1 year customer service experience.
• 1 year experience with CRM, POS, or similar software with basic troubleshooting.
• 2 years experience with Windows OS and Microsoft Office suite.

Responsibilities

• Respond to inbound and outbound calls for technical support and workflow inquiries.
• Document inquiries, steps taken, and resolution status in CRM; escalate as needed.
• Maintain technical proficiency and meet department performance metrics.
• Communicate issues clearly with customers, peers, and leadership.
• Follow department processes and time-management procedures.

Skills

Customer service

Communication

Multitasking

Typing 50 WPM

Quick learner

Time management

Data privacy

Reliability

Team communication

Professional conduct

Education

High School Diploma or Equivalent

Associate's Degree

Tools

CRM systems

Windows OS

MS Office (Excel/Outlook/Word/PowerPoint)

Job description

Patterson Companies is seeking a Support Specialist - Tier I to provide technical support and workflow guidance for software, services, peripherals, and equipment. This remote, full-time role serves customers in a multi-state region, with shifts that may vary. Training is 8AM-5PM CT, followed by 10AM-7PM CT core hours.

Starting compensation is $17/hr with benefits. Ideal candidates have strong communication, reliability, and a customer-first approach, plus experience with CRM and Windows.