Tier I/II IT Support Technician — Flexible Hours

TECHNOLOGY PARTNERS INC; Alton (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

Technology Partners Inc is seeking a Tier I/II IT Support Technician to serve as the first point of contact for customers seeking technical assistance. You will troubleshoot hardware, software, and networking issues and provide timely solutions to ensure continuous IT operations.

You will communicate with users across channels, document interactions in the ticketing system, assist with installations and configurations, and help users apply IT best practices.

Qualifications

• 1–2+ years in technical support or related customer service roles.
• Basic knowledge of Windows and macOS operating systems, common software, and hardware.
• Familiarity with Wi‑Fi, LAN, and VPN troubleshooting.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person to deliver first‑level support.
• Troubleshoot and diagnose hardware, software, and network issues to identify root causes.
• Document customer interactions, issues, and resolutions in the ticketing system.

Skills

Windows OS

macOS

Networking basics

Customer service

Education

High School Diploma or equivalent

IT-related degree or certifications (preferred)

Job description

Technology Partners Inc is seeking a Tier I/II IT Support Technician to serve as the first point of contact for customers seeking technical assistance. You will troubleshoot hardware, software, and networking issues and provide timely solutions to ensure continuous IT operations.

You will communicate with users across channels, document interactions in the ticketing system, assist with installations and configurations, and help users apply IT best practices.