Remote MSP Tier 1 IT Support Technician

Socket.dev; Nebraska; Hybrid; USD 28,000 - 31,000; Full time

Job summary

WheelHouse IT is seeking a customer-focused Tier 1 Support Technician for our Service Desk. This contract-to-hire role is remote for US-based candidates, with preference for Midwest/Central Time Zone locations. Compensation is $18–$20/hr for about 30 hours/week.

You will be the first point of contact, troubleshooting issues and guiding clients to resolution, while collaborating with senior technicians for escalations. Strong MSP and customer-service background is required.

Qualifications

• Minimum 1 year MSP experience required.
• Minimum 1 year of technical support experience.
• Experience supporting: Microsoft 365, Windows desktop OS, Active Directory, Network connectivity.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide remote support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot Microsoft 365, Windows OS, Active Directory, and networking issues.
• Support LAN/WAN connectivity and network infrastructure.
• Document all work in the PSA system; ConnectWise experience desired.
• Escalate complex issues while owning the client experience.
• Assist with onboarding, deployments and technical projects as needed.
• Support cloud-hosted and customer-managed environments.
• Deliver professional, responsive, customer-focused service.

Skills

MSP experience

Technical support

Microsoft 365

Windows

Active Directory

Networking

Customer service

Communication

Multitasking

Tools

ConnectWise PSA

ConnectWise Manage

LabTech

RMM tools

Job description

WheelHouse IT is seeking a customer-focused Tier 1 Support Technician for our Service Desk. This contract-to-hire role is remote for US-based candidates, with preference for Midwest/Central Time Zone locations. Compensation is $18–$20/hr for about 30 hours/week.

You will be the first point of contact, troubleshooting issues and guiding clients to resolution, while collaborating with senior technicians for escalations. Strong MSP and customer-service background is required.