Remote Support Specialist I: Tech & Workflow Guidance

Patterson Companies, Inc.; Illinois; On-site; USD 21,000 - 29,000; Full time

Job summary

Patterson Companies, Inc. is seeking an Support Specialist I to handle inbound and outbound calls, provide technical guidance, and assist with workflow inquiries for software, services, and devices.

The role requires documenting interactions in CRM, entering tickets, and following escalation procedures to ensure a positive customer experience. The position emphasizes continuous learning, adherence to department processes, and timeliness in communication.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience required.
• 1 year of experience with CRM, POS, or similar systems with basic troubleshooting.
• 2 years of experience with Microsoft OS and Office applications.

Responsibilities

• Respond to inbound and outbound calls to provide technical support and workflow guidance for software, services, devices, and equipment.
• Document inquiries, steps taken, and resolution status in CRM; enter tickets as needed.
• Escalate issues per procedures and keep customers informed with positive engagement.
• Maintain technical proficiency through ongoing training and adapting to evolving needs.

Skills

Customer service orientation

Written and verbal communication

Multi-tasking and documentation

Typing speed 50+ WPM

Escalation and problem solving

Education

High School Diploma or equivalent

Associate's Degree

Tools

Microsoft Windows

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Patterson Companies, Inc. is seeking an Support Specialist I to handle inbound and outbound calls, provide technical guidance, and assist with workflow inquiries for software, services, and devices.

The role requires documenting interactions in CRM, entering tickets, and following escalation procedures to ensure a positive customer experience. The position emphasizes continuous learning, adherence to department processes, and timeliness in communication.