Onsite Tier 1 IT Support Specialist | Customer-First Tech

Applied Innovation; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

Paid vacation and holidays

Onsite fitness center

401(k) retirement plan with company match

Job summary

Applied Innovation is looking for a dedicated Tier 1 IT Support Specialist to join our IT Service team. This role requires providing exceptional support to clients by troubleshooting and resolving technical issues. The ideal candidate should be customer-focused and technically proficient.

Working hours are Monday to Friday, 8 AM - 5 PM, with a rotating on-call schedule. We offer competitive benefits, including medical insurance and a 401(k) retirement plan.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot technical problems efficiently.
• Basic knowledge of networking and common IT tools.

Responsibilities

• Serve as the first point of contact for IT support.
• Listen attentively to clients to diagnose technical issues.
• Provide clear communication while resolving issues.

Skills

Customer service skills

Technical troubleshooting

Basic networking knowledge

Communication skills

Education

High School Diploma

2-year college degree in Networking or a related field

CompTIA A+

CompTIA Network+

Microsoft Certified Professional (MCP)

Tools

Windows OS

Mac OS

Linux OS

Microsoft Office 365

Job description

Applied Innovation is looking for a dedicated Tier 1 IT Support Specialist to join our IT Service team. This role requires providing exceptional support to clients by troubleshooting and resolving technical issues. The ideal candidate should be customer-focused and technically proficient.

Working hours are Monday to Friday, 8 AM - 5 PM, with a rotating on-call schedule. We offer competitive benefits, including medical insurance and a 401(k) retirement plan.