Remote Support Specialist SQL & Tax Software Training

Harris Computer; Idaho Falls (ID); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Harris Computer is seeking a Support Specialist for the Aumentum Technologie s support team to provide application support to customers, handling complex questions about product function and usage. You will collaborate with R&D and account managers to resolve issues, and contribute to knowledge base while training customers on best practices.

Responsibilities include assisting customers, reviewing configurations, documenting processes, and creating training materials.

Qualifications

• 3+ years of experience in a customer service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.

Responsibilities

• Work with customers to resolve user issues and provide services.
• Assess software scenarios, review configurations, and escalate as needed.
• Document processes and report details in the client tracking system.
• Create training and knowledge materials for customers and colleagues.
• Collaborate with product and engineering to document enhancements.

Skills

Customer service

Communication skills

Problem solving

Time management

Teamwork

Tools

SQL

Excel

Crystal Reports

Job description

Harris Computer is seeking a Support Specialist for the Aumentum Technologie s support team to provide application support to customers, handling complex questions about product function and usage. You will collaborate with R&D and account managers to resolve issues, and contribute to knowledge base while training customers on best practices.

Responsibilities include assisting customers, reviewing configurations, documenting processes, and creating training materials.