Remote Support Specialist - Property Tax Software Expert

Harris Computer; Austin (TX); Remote; USD 34,000 - 39,000; Full time

Job summary

Harris Computer's Aumentum Technologies support team is seeking a Support Specialist to provide application support to customers, answer complex questions, contribute to the knowledge base, and act as a liaison between customers and our product and R&D teams.

The role requires 3+ years in customer service, strong communication, and experience with SQL/T-SQL, Excel, and Crystal Reports. Remote or office-based in Austin, TX, with opportunities to train customers and collaborate across teams.

Qualifications

• 3+ years in a customer service role.
• Excellent communication and listening skills.
• Ability to work independently and as part of a team.
• Experience with software support and user training.
• Familiarity with data privacy and security policies.

Responsibilities

• Assist customers to resolve user issues and provide services.
• Assess software scenarios, review configurations, and escalate per guidelines.
• Document processes and report details in the client tracking system.
• Collaborate with team members and produce knowledge base content.
• Create customer trainings on functionality and best practices.
• Coordinate with product/engineering to document enhancements.
• Work with Account Managers to track contracted services.
• Review processes for continuous improvement.

Skills

SQL

T-SQL

Relational databases

Excel

Crystal Reports

Customer service

Job description

Harris Computer's Aumentum Technologies support team is seeking a Support Specialist to provide application support to customers, answer complex questions, contribute to the knowledge base, and act as a liaison between customers and our product and R&D teams.

The role requires 3+ years in customer service, strong communication, and experience with SQL/T-SQL, Excel, and Crystal Reports. Remote or office-based in Austin, TX, with opportunities to train customers and collaborate across teams.