Remote Support Specialist for Independent Living

The Blick Center; Akron (OH); Remote; USD 40,000 - 52,000; Full time

Job summary

The Blick Center is seeking a Remote Support Professional to monitor and assist individuals via remote technology. You will respond to alerts, provide coaching, and coordinate emergency responses to promote independence and safety.

This role emphasizes respectful, person-centered care and accurate documentation. Responsibilities include building rapport with clients and caregivers, troubleshooting devices, and ensuring compliance with policies.

Qualifications

• Requires high school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to remain calm and make sound decisions during emergencies.
• Strong computer skills and ability to learn multiple software platforms and remote support technologies.

Responsibilities

• Provide remote monitoring, coaching, and assistance through the Remote Support Program.
• Respond to alerts and requests for assistance in a timely manner.
• Coordinate emergency responses when necessary.
• Document all services accurately and timely.
• Build rapport and engage meaningfully with persons supported.
• Educate and coach caregivers and team members on remote support technology.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Emergency response

Multitasking

Independent work

Computer literacy

Education

High school diploma or equivalent

Job description

The Blick Center is seeking a Remote Support Professional to monitor and assist individuals via remote technology. You will respond to alerts, provide coaching, and coordinate emergency responses to promote independence and safety.

This role emphasizes respectful, person-centered care and accurate documentation. Responsibilities include building rapport with clients and caregivers, troubleshooting devices, and ensuring compliance with policies.