Remote Information & Referral Specialist - Part-Time

VIA VISUALLY IMPAIRED ADVANCEMENT; Buffalo (NY); Remote; USD 24,000 - 26,000; Part time

Job summary

VIA Visually Impaired Advancement seeks an Information & Referral Specialist to join a remote, part-time team. This role supports a 24/7 call center with scheduled windows and requires documenting all interactions and data accurately while assisting callers with referrals.

Ideal candidates will have 2+ years in customer service or human services, be legally eligible to work in the US, and be comfortable assisting individuals in crisis with sensitivity and confidentiality.

Qualifications

• High School diploma or equivalent.
• Two years of experience in customer service, Contact Center or human services.
• Must be live in one of the following states: New York, Pennsylvania, North Carolina, South Carolina.
• Ability to provide documentation of legal blindness preferred but not required.

Responsibilities

• Answer and document all incoming calls in accordance with Contact Center procedure.
• Manage call volume in a timely and efficient manner.
• Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services.
• Schedule appointments for agency programs and collect necessary caller information.
• Complete follow ups and log calls in accordance with Contact Center procedure.
• Uphold quality assurance goals.
• Demonstrate independence and problem solving.

Skills

Microsoft Office Suite

Education

High School diploma or equivalent

Job description

VIA Visually Impaired Advancement seeks an Information & Referral Specialist to join a remote, part-time team. This role supports a 24/7 call center with scheduled windows and requires documenting all interactions and data accurately while assisting callers with referrals.

Ideal candidates will have 2+ years in customer service or human services, be legally eligible to work in the US, and be comfortable assisting individuals in crisis with sensitivity and confidentiality.