Remote Support Specialist for Government Tech

Tyler Technologies, Inc.; Richmond (VA); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Support Services Representative to assist customers via phone and email, resolving login and billing issues, and documenting all interactions in the CRM. The role emphasizes problem solving, accurate information delivery, and customer satisfaction.

The position offers flexibility with remote work options and requires a minimum of 3 in-office days per week in Virginia. Candidates should have a High School Diploma and at least one year of customer-facing

Qualifications

• High School Diploma and at least 1 year of customer-facing work experience.
• Excellent communication skills, both verbal and written.
• Strong organizational and prioritization abilities and multitasking in a fast-paced environment.
• Flexible work arrangement with at least 3 in-office days per week.

Responsibilities

• Handle high volume inquiries via unscripted phone and email conversations.
• Resolve login, billing, technical, and service questions promptly.
• Document interactions in the CRM system and maintain records accurately.
• Determine causes of problems and apply appropriate solutions.
• Review documents for regulatory compliance and safeguard sensitive information.
• Maintain professional, courteous customer interactions to ensure satisfaction.
• Troubleshoot technical problems with minimal supervision.
• Navigate multiple web-based systems efficiently and learn quickly.
• Provide accurate information to meet customer needs and expectations.
• Stay updated on product knowledge and company policies with supervision.
• Offer timely feedback on challenges or customer concerns.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Self-motivated

Initiative

Technical understanding

Education

High School Diploma

Tools

CRM systems

Web-based systems

Job description

Tyler Technologies, Inc. is seeking a Support Services Representative to assist customers via phone and email, resolving login and billing issues, and documenting all interactions in the CRM. The role emphasizes problem solving, accurate information delivery, and customer satisfaction.

The position offers flexibility with remote work options and requires a minimum of 3 in-office days per week in Virginia. Candidates should have a High School Diploma and at least one year of customer-facing