Associate Support Representative

Tyler Technologies, Inc.; Denver (CO); Hybrid; USD 33,600 - 45,000; Full time

Job summary

A technology solutions provider is currently seeking an Associate Support Services Representative in Denver. In this role, you will engage directly with local and state partners as well as citizens. Responsibilities include managing customer inquiries, resolving technical issues, and providing comprehensive support. Candidates must have a high school diploma and excellent communication skills. The position offers both flexible and remote work opportunities, with a salary range of approximately $33,600 to $45,000.

Qualifications

• Minimum of one year of customer-facing work experience.
• Ability to understand a variety of technologies and platforms.
• Clear verbal and written communication abilities.

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently.
• Resolve inquiries regarding login issues, billing issues, and technical problems.
• Document customer contacts quickly in the CRM system.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving skills

Ability to multi-task

Education

High School Diploma

Job description

We are currently seeking an Associate Support Services Representative. Tyler Technologies helps government entities web-enable their information services. Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology. As an Associate Support Services Representative, you will be interacting directly with our local and state partners as well as citizens utilizing the many online services we provide on behalf of the State. You will assist customers by investigating and reproducing errors, reporting software bugs, troubleshooting errors, and providing general support. Must be able to work a hybrid work schedule.

Location

Overland Park, Kansas | Denver, Colorado

Responsibilities

• Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations
• Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
• Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
• Understand and determine the cause of problems quickly and apply the appropriate solution
• Review and process documents for compliance with established regulations
• Manage sensitive information securely and in accordance with company policies and procedures
• Demonstrate commitment to customer satisfaction and interact with customers in a professional and courteous manner at all times
• Solve technical problems with minimal supervision
• Navigate a computer effectively and learn to use and support multiple web-based systems quickly
• Provide accurate and complete information to meet customer needs and achieve satisfaction
• Work with supervisor to stay updated on product knowledge, company policies and procedures, and effectively handle changes in any of these areas
• Provide timely feedback to the supervisor regarding challenges or customer concerns

Qualifications

• High School Diploma and a minimum of one year of customer-facing work experience.
• Excellent communication skills, including clear verbal and written abilities.
• Strong organizational and prioritization skills.
• Ability to multi-task in a fast-paced environment to ensure timely follow-through.
• Must have excellent problem-solving skills and keen attention to detail.
• Must be self-motivated and demonstrate initiative.
• Ability to understand a variety of technologies and platforms.
• This position allows both flexible and remote workdays opportunities

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $33,600 - $45,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.