Remote Support Engineer — CRM, Data & Integrations

Perseus Group; United States; Remote; USD 115,000 - 141,000; Full time

Benefits offered by this job

Medical, dental, vision

Basic life insurance

Short/long term disability

401(k) participation (with company max

Job summary

Perseus Group, a division of Constellation Software, is seeking a Support Engineer for TargetCRM / Notify360 in a remote North American role. You will handle CRM, data, integration, and configuration issues for dealers across industries.

You will use SQL, logs, and APIs to diagnose root causes and communicate updates to internal teams and customers, while aiding automation and AI-driven workflows for ticket handling.

Qualifications

• 3–5 years of experience in technical support, application support, platform operations, or a hybrid role.
• Strong SQL skills and experience using queries to investigate data issues and validate records.
• Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar.
• Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs.
• Ability to read code (e.g., C#) well enough to understand application behavior and support root cause analysis.
• Strong written communication skills and the ability to explain technical issues clearly.
• A process-improvement mindset with interest in automation, AI tools, and building better support workflows.

Responsibilities

• Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues.
• Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes.
• Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems.
• Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes.
• Manage escalations, document findings, and work closely with development, product, and customer success teams.
• Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes.
• Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues.

Skills

SQL expertise

Azure Application Insights

API troubleshooting

C# or similar language

Data analysis

Tools

Azure DevOps

Postman

Swagger/OpenAPI

Playwright

Job description

Perseus Group, a division of Constellation Software, is seeking a Support Engineer for TargetCRM / Notify360 in a remote North American role. You will handle CRM, data, integration, and configuration issues for dealers across industries.

You will use SQL, logs, and APIs to diagnose root causes and communicate updates to internal teams and customers, while aiding automation and AI-driven workflows for ticket handling.