Remote Technical Support Engineer II

Experlogix, Inc.; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Voluntary Disability Insurance

401(k) with Company Match

Teladoc Virtual Healthcare

Paid Holidays and Generous PTO

Job summary

Experlogix is seeking a Technical Support Engineer II to provide high-quality technical support for CPQ software and its ERP/CRM integrations. You’ll tackle complex issues with SQL Server databases, web apps, and integrations, collaborating with Engineering and Professional Services to grow technically.

You’ll work remotely from anywhere in the United States or Canada, joining a team that values problem solving, ownership, and continuous learning while delivering exceptional customer experiences.

Qualifications

• 2+ years in technical support or similar technical roles.
• Experience with enterprise software like Microsoft Dynamics, Salesforce, NetSuite or similar platforms preferred.
• Strong SQL Server understanding; ability to write queries for troubleshooting and analysis.
• Web server technologies knowledge (IIS, Windows Server, Apache) and web tech (HTML/CSS/JS/XML/REST).
• Familiarity with REST-based APIs and exposure to OOP concepts or scripting; .NET willingness to learn.

Responsibilities

• Serve as the primary Tier II support contact, delivering timely solutions and customer success.
• Diagnose and troubleshoot CPQ software, SQL Server databases, ERP/CRM integrations, and web apps.
• Collaborate with Product Development and Professional Services to resolve complex issues.
• Develop technical expertise in Experlogix products, Microsoft technologies, ERP/CRM systems, and SQL Server.
• Document troubleshooting steps and root causes in the knowledge base.
• Identify recurring issues and provide feedback to improve product quality and support processes.
• Participate in ongoing technical training and knowledge-sharing.

Skills

Technical support

SQL Server

Web technologies

REST APIs

.NET interest

Customer service

Problem solving

Tools

IIS

Windows Server

Apache

Job description

Experlogix is seeking a Technical Support Engineer II to provide high-quality technical support for CPQ software and its ERP/CRM integrations. You’ll tackle complex issues with SQL Server databases, web apps, and integrations, collaborating with Engineering and Professional Services to grow technically.

You’ll work remotely from anywhere in the United States or Canada, joining a team that values problem solving, ownership, and continuous learning while delivering exceptional customer experiences.