Support Engineer

Constellation Dealer Group; United States; On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Profit sharing bonus plan

Sales commission plan

Job summary

Perseus Group, a division of Constellation Software, seeks a remote technical support specialist to triage and resolve tickets across CRM, data, and integrations. You will use SQL, logs, APIs, and monitoring tools to identify root causes and validate fixes for dealer-management systems.

You will communicate clearly with dealers and internal teams, help design AI-assisted workflows, and contribute to knowledge bases and runbooks for recurring issues.

Qualifications

• 3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role.
• Strong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records.
• Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms.
• Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs.
• Ability to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis.
• Strong written communication skills and the ability to explain technical issues clearly to both technical and non-technical audiences.
• A process-improvement mindset with interest in automation, AI tools, and building better support workflows.

Responsibilities

• Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues.
• Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes.
• Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems.
• Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes.
• Manage escalations, document findings, and work closely with development, product, and customer success teams.
• Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes.
• Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues.

Skills

SQL

Code reading (C#)

Communication

Automation/AI interest

Process improvement

Tools

Azure DevOps

TeamSupport

Salesforce Service Cloud

Postman

Swagger/Open API

Playwright

Job description

Location: Remote — United States or Canada

Employment Type: Full-time/Remote

Team: TargetCRM / Notify360, Ideal Computer Systems

Ideal Computer Systems and C-Systems Software Inc. are North American providers of integrated dealer management software for equipment dealerships across industries including outdoor power equipment, agriculture, powersports, marine, RV, and golf car. With more than 30 years of industry experience, their all-in-one solutions help dealers manage inventory, sales, service, parts, accounting, CRM, reporting, processes, and data in a single platform. Both companies are known for their deep industry expertise, dealer-focused development, and strong customer support. As part of the OPE/Perseus Group, a division of Constellation Software Inc., they combine the stability and resources of a global organization with specialized dealership knowledge.

Responsibilities

• Triage, investigate, and resolve technical support tickets across CRM, data, integration, and configuration issues.
• Use SQL, logs, APIs, and application monitoring tools to identify root causes and validate fixes.
• Support integrations with dealership management systems and troubleshoot sync failures, data mapping issues, and configuration problems.
• Communicate proactively with dealers and internal teams, providing clear updates, timelines, and resolution notes.
• Manage escalations, document findings, and work closely with development, product, and customer success teams.
• Help build AI-assisted workflows for ticket classification, diagnostic support, customer communication, and repeatable configuration fixes.
• Create and maintain knowledge base content, runbooks, and process documentation for recurring support issues.

Qualification

• 3–5 years of experience in technical support, application support, platform operations, or a hybrid support/development role.
• Strong SQL skills and experience using queries to investigate data issues, trace sync problems, and validate records.
• Experience reviewing application logs or using monitoring tools such as Azure Application Insights or similar platforms.
• Comfort troubleshooting APIs, integrations, request/response flows, and system handoffs.
• Ability to read code, such as C# or a similar language, well enough to understand application behavior and support root cause analysis.
• Strong written communication skills and the ability to explain technical issues clearly to both technical and non-technical audiences.
• A process-improvement mindset with interest in automation, AI tools, and building better support workflows.

Nice to Have

• Experience with dealership management systems, SaaS platforms, or equipment dealer operations
• Familiarity with tools such as Azure DevOps, TeamSupport, Salesforce Service Cloud, Postman, Swagger/Open API, or Playwright
• Experience with communication APIs, such as Twilio
• Experience with AI tools, LLM APIs, or workflow automation
• Background in DevOps, platform reliability, or incident management

Salary Range (US Only):

The estimated base salary range for this role in the United States is $100,000-$115,000 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Sales positions may be eligible to participate in the business commission plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [e-mail].

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.